Customer Care Representative Healthcare
Greenbrier, AR
Customer Care Representative Healthcare
Full Time • Greenbrier, AR
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
Position Overview
As a Customer Care Representative at Trace Medical, you will serve as a vital link between our company and our valued customers. Your role will involve addressing customer inquiries, resolving concerns, and ensuring the highest level of customer satisfaction. Join our team and play a crucial role in delivering exceptional customer service in the healthcare industry.
Key Responsibilities
Customer Interaction
- Answer incoming calls and respond to customer inquiries promptly and professionally.
- Address customer questions, concerns, and requests with empathy and efficiency.
- Provide accurate information about products, services, and company policies.
- Process customer orders, returns, and exchanges accurately and efficiently.
Collaboration
- Work closely with the sales team to ensure timely resolution of customer issues and inquiries.
- Collaborate with colleagues to troubleshoot and resolve complex customer problems.
Documentation and Reporting
- Maintain detailed records of customer interactions, transactions, and inquiries.
- Generate reports on customer feedback, trends, and satisfaction levels.
Qualifications
Experience
- At least 2 years of experience in an office environment (highly preferred).
- Experience in the healthcare industry is a plus.
Communication Skills
- Clear and effective oral communication skills.
- Excellent verbal and written communication skills.
- Ability to explain complex issues in a clear and understandable manner.
Technical Skills
- Proficiency in Microsoft Word and Excel.
- Ability to navigate computer systems and databases efficiently.
Interpersonal Skills
- Superior customer service skills.
- Strong work ethic and sense of responsibility.
- Ability to work well in a team environment.
Problem-Solving Abilities
- Ability to identify customer needs and provide appropriate solutions.
- A sense of urgency and ability to prioritize and meet competing deadlines.
What We Offer
Career Advancement
Entry-level Customer Care position with opportunities for career growth within the Biomedical Engineering service industry.
Entry-level Customer Care position with opportunities for career growth within the Biomedical Engineering service industry.
Comprehensive Benefits
Enjoy comprehensive employee health and dental coverage.
Financial Security
Access to a 401k Retirement Plan for long-term financial planning.
Work-Life Balance
Generous Paid Time Off (PTO) policy for a healthy work-life balance.
Join Us
If you are passionate about providing exceptional customer service and making a positive impact in the healthcare industry, we invite you to join our team in Greenbrier, AR. At Trace Medical, we value diversity and are committed to creating an inclusive work environment where everyone feels valued and respected. Apply now and embark on a rewarding career journey with us.
As a national leader in ventilator rentals and sales, Trace Medical has developed the well-earned reputation as a partner that meets the varying inventory demand of our customers while delivering the financial and clinical outcomes they expect.
Trace has worked tirelessly with leading suppliers to refine our product line to ensure the appropriate clinical modalities are available for your patients – regardless of their ventilation needs. These efforts have led Trace to have the reputation as our customer's most valued vendor partner for the care of their ventilated patients.
Utilizing industry leading inventory optimization software, Trace is able to proactively position our significant inventory pool to ensure our ventilators are readily available for your next order.
Trace has worked tirelessly with leading suppliers to refine our product line to ensure the appropriate clinical modalities are available for your patients – regardless of their ventilation needs. These efforts have led Trace to have the reputation as our customer's most valued vendor partner for the care of their ventilated patients.
Utilizing industry leading inventory optimization software, Trace is able to proactively position our significant inventory pool to ensure our ventilators are readily available for your next order.
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